Coronavirus (COVID-19) Infection Prevention & Control Policy
Jo Jacques Health and Beauty Ltd
All of us have been affected by the coronavirus (COVID-19) pandemic. We are thankful that we have survived these uncertain times.
We have missed being able to offer you the treatments that we know you love, and we are looking forward to seeing you again as soon as possible.
Our priority is to keep you as safe as possible, and prior to re-opening the salon, we have implemented a number of changes which I would like to make you aware of. During the time the salon has been shut, we have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. We have since made a number of changes in the way that we operate that you will notice when you next visit.
If any of our staff feel ill or have symptoms of COVlD-19, they will self-isolate immediately and not come into the salon. This may mean that we have to cancel your appointment at short notice. We appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book or ask for a full refund or voucher.
If you or any of the people you live with feel ill or display any symptoms of COVlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.
Visiting the Salon
For your safety and to maintain social distancing, we ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. Please attend your appointment alone.
We have increased the frequency of cleaning in the salon including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally, friendly, single-use items during a treatment that will be disposed of safely after use in order to protect you from cross-infection.
You will have access to soap and hot water to wash your hands with as soon as you enter the salon and we will also have hand sanitiser available for you to use when you come into the salon.
We will ask you to wear a face mask or wear disposable gloves when you visit the salon and during your treatment, if this is appropriate.
Please don’t be surprised or upset that our staff will use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves/facemasks/aprons where appropriate.
We can confirm that the laundering of salon towels and uniforms is a priority. We can assure you that all salon laundry is washed at 60°C.
All disposable items are bagged and safely removed from the treatment area between each client.
We have carried out a risk assessment on all treatments and we are confident that we can continue to provide these safely.
During your treatment
Our staff understand the importance of hand hygiene and we will ensure that we wash our hands in accordance with NHS recommendations before the start of your treatment.
We will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let us know and we will do what we can to satisfy you.
After the treatment
In order to avoid handling of cash, we offer payments by card / or in advance using bank transfers, however, we will still accept cash payments.
All of these procedures have been implemented for your safety and that of our staff. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Thank you for your understanding and continued support.
What our lovely customers say
Amazing full body massage from Joely. First time at Jo’s but will definitely be back. Loved everything - decoration, music, how calm and peaceful it was and Joely applies just the right pressure. Thank you.
Just had a back massage with Lou. It was absolutely amazing! She had the perfect pressure & worked my knots away! Thank you for such a fab experience! Cannot wait to book again 💕
Fantastic service from start to finish. Friendly and professional. An amazing full body and scalp massage with hot stones. Sheer bliss! Definitely recommend!!
"My daughter and I had a wonderful hot stones full body massage today. I would recommend this salon to everyone. It was so relaxing and the girls were lovely too. Thank you very much. Will be back again soon. Xx"
"Felt a million dollars after a super duper facial with Jo x"
"Amazing back massage and facial by Becky today. Feel so relaxed! Was lovely to catch up. Xx"
Book an appointment
To book an appointment you can use our online booking system or call the salon on the number below. If you have any questions or need advice, don’t hesitate to call us, or send us a message using the contact form.